/it/taxonomy/term/829/all en /it/channels/news/win-beats-headphones-enter-it-services-virtual-scavenger-hunt-contest-358271 <p>Welcome to a new term! The <strong>IT Services Virtual Scavenger Hunt </strong>is now open to all UUֱ�� students for <strong>a chance to win Beats wireless headphones!</strong></p> <p><b>How to enter: </b></p> Wed, 07 Aug 2024 18:49:24 +0000 sara.distefano@mcgill.ca 46041 at /it /it/channels/news/secure-version-microsoft-copilot-available-mcgill-community-357835 <p>UUֱ�� offers a secure version of Microsoft Copilot that protects our data, known as the Commercial Data Protection version. Microsoft Copilot, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge. </p> <p>By engaging with an AI chatbot, Microsoft Copilot can: </p> Thu, 27 Jun 2024 18:01:49 +0000 jessica.jones2@mcgill.ca 46019 at /it /it/channels/news/wi-fi-network-action-required-devices-ios-and-macos-renew-certificate-357758 <p>On Friday, June 21, the security certificate that secures authentication to UUֱ��'s wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks will be renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner.  </p> <p>For Android and most Windows devices, the change will be seamless, and no action is required. However, devices that run iOS and MacOS will display a message prompting users to accept the new certificate. </p> Tue, 18 Jun 2024 13:43:09 +0000 jessica.jones2@mcgill.ca 46017 at /it /it/channels/news/important-please-review-your-ms-public-teams-groups-may-27-2024-357285 <p><em>La version française suit.</em></p> <p>The following is a message from UUֱ�� IT Services.</p> <p><strong>ALL owners of "Public" MS Teams groups are required to audit their groups.</strong></p> Wed, 08 May 2024 20:48:45 +0000 uma.viswanathan@mcgill.ca 45957 at /it /it/channels/news/cartoon-month-333187 <h2><strong>Cartoon caption:</strong> There's a lot of sensitive personal information on this flash drive so handle it with care!</h2> <h3>Do you know where all your removable storage devices are (i.e., USB flash drives, external hard drives, DVDs)?</h3> <ul> <li>To protect sensitive information belonging to you or others: Ensure that your removable devices are kept in a safe location (i.e., locked in an office drawer, home or office location with restricted access, etc.).</li> </ul> <ul></ul> Wed, 08 Sep 2021 17:34:49 +0000 sara.distefano@mcgill.ca 44612 at /it /it/channels/news/important-update-march-18-authy-desktop-has-been-discontinued-install-oneauth-continue-355536 <p>The Authy desktop apps for Windows, macOS and Linux has been<strong> </strong>discontinued by the vendor and will<strong> no longer be supported as authentication method after</strong> <strong>March 18, 2024</strong>. Please<strong> install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.</strong></p> <p>When opening the Authy desktop app you may notice the following message from the vendor: </p> Tue, 20 Feb 2024 14:35:48 +0000 jessica.jones2@mcgill.ca 45886 at /it /it/channels/news/users-may-be-intermittently-unable-download-attachments-or-view-embedded-images-outlook-web-356599 <p>Users may see the following error message when an attachment fails to download: <strong>“Error downloading the file content.”</strong> Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.</p> <p>If available, users can download attachments and view embedded images consistently through the Outlook desktop client.</p> <p>IT Services is currently working on a fix to resolve the issue.</p> <p> </p> <p> </p> Thu, 04 Apr 2024 16:33:55 +0000 paul.espinosa@mcgill.ca 45945 at /it /it/channels/news/it-services-2023-annual-report-now-available-356525 <p>Take a look back at IT Services’ achievements in 2023, another busy year of providing UUֱ��’s nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our <a href="/it/annual-report" rel="nofollow noopener noreferrer" target="_blank" title="/it/annual-report">Annual Report</a>.</p> Thu, 28 Mar 2024 19:54:23 +0000 jessica.jones2@mcgill.ca 45932 at /it /it/channels/news/mycourses-grade-export-function-unavailable-353819 <p>In myCourses, instructors are currently unable to export grades to Minerva from myCourses.  This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.</p> <p>As a temporary workaround, instructors need to manually enter grades in Minerva.  Please see the following articles for relevant instructions:</p> Wed, 20 Dec 2023 19:57:37 +0000 james.c.martin@mcgill.ca 45765 at /it /it/channels/news/known-issue-intermittent-search-related-issues-355719 <p>Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.</p> Mon, 26 Feb 2024 21:45:49 +0000 jessica.jones2@mcgill.ca 45907 at /it /it/channels/news/some-users-may-experience-multiple-issues-microsoft-teams-355053 <p><strong>Update: January 29th, 9:15:</strong> The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.</p> <p><strong>Update: January 26th, 16:08:</strong> No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.</p> Fri, 26 Jan 2024 19:27:27 +0000 stephane.boivin@mcgill.ca 45872 at /it /it/channels/news/resolved-outage-student-accessibility-and-achievement-services-355593 <p><strong>This is now resolved.</strong></p> <p>Due to a system error, students new to Student Accessibility and Achievement cannot book appointments through Clockwork. Additionally, some students are experiencing errors when scheduling their tests and exams. This is a known issue that is actively being worked on with UUֱ�� IT. To learn more, please visit the <a href="https://mcgill.service-now.com/itportal?id=services_status" rel="noreferrer noopener" target="_blank">System Status page</a> in the UUֱ�� IT portal. </p> Wed, 21 Feb 2024 15:25:03 +0000 jessica.jones2@mcgill.ca 45902 at /it /it/channels/news/clarification-restrictions-wechat-use-352800 <p>Although it is prohibited to use WeChat on any <b>UUֱ��-managed/owned device</b>, individuals can continue to use WeChat on their <b>personal devices</b> using their personal accounts.</p> <p>We remind you to be vigilant and exercise your discretion when using apps that can access your personal information if the proper privacy settings are not available or in place.</p> Fri, 17 Nov 2023 21:53:20 +0000 james.c.martin@mcgill.ca 45726 at /it /it/channels/news/update-successful-banner-inb-and-minerva-are-now-and-running-355381 <p><b>UPDATE SUCCESSFUL:</b></p> <p>We would like to thank you for your patience during the recent Banner downtime.</p> <p>The scheduled upgrade has been successfully completed and all related systems are now up and running!</p> <hr /> <p><b>ORIGINAL MESSAGE posted on March 12, 2023:</b></p> <p><i>La version française suit.</i></p> <p>IT Services is preparing for a required upgrade to Banner. Upgrading our systems on a regular basis is a fundamental activity that UUֱ�� does to ensure we get the most functionality and security out of our tools and systems. </p> Tue, 13 Feb 2024 16:09:16 +0000 james.c.martin@mcgill.ca 45883 at /it /it/channels/news/it-support-email-be-decommissioned-355457 <p>Please be advised that the IT Support email (<span class="spamspan"><span class="u">itsupport</span> [at] <span class="d">mcgill.ca</span></span>) will be decommissioned later this year.</p> <p>We recommend instead that you visit the IT Support site at <a href="https://mcgill.service-now.com/itportal">mcgill.ca/itsupport</a> for all your IT needs.</p> <p><b>Need IT help? Visit the IT Support site for quick and easy solutions </b>(login required):</p> Thu, 15 Feb 2024 20:49:16 +0000 paul.espinosa@mcgill.ca 45884 at /it