/newsroom/taxonomy/term/18817/all en /newsroom/channels/news/bots-feelings-study-explores-how-human-customers-react-ai-chatbots-emotions-344246 <p>Artificial intelligence chatbots that show positive feelings — such as adding an “I am excited to do so!” or a few exclamation marks — do not necessarily translate into positive reactions or contribute to higher customer satisfaction, according to a recent study by researchers from the University of South Florida, the Georgia Institute of Technology and UUֱ��.</p> Mon, 12 Dec 2022 17:28:49 +0000 claire.loewen@mcgill.ca 288568 at /newsroom