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For your Information Technology (IT) needs

Note: This is the 20122013 edition of the eCalendar. Update the year in your browser's URL bar for the most recent version of this page, or click here to jump to the newest eCalendar.

For your Information Technology (IT) needs

UUֱ's IT Services website is your one-stop shop for all central IT services at UUֱ. Visit www.mcgill.ca/it to:

  • Find details on all IT services, including available training and support. Services are organized by categories such as “Telephone, Network, and Wireless.”
  • Search the UUֱ IT Knowledge Base for FAQs and supporting articles on all IT services. Search by keywords such as “myUUֱ,” or by specific article number.
  • Send us your feedback or get help on an IT issue.
  • Read featured articles on computer security, new software, and other timely tips.
  • Find out about new IT projects on the horizon.
  • Check the status of IT systems at a glance and view IT announcements and scheduled downtimes.

Take an interactive video tour of IT services at . Here you'll learn about myUUֱ, the University portal, and myCourses (for online course content). You’ll also find information on accessing your UUֱ email, connecting to the UUֱ wireless network, taking computer clinics, and downloading free software available to students.

Logging In

Logging In

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You need to use your UUֱ Username (usually in the form of firstname.lastname [at] mail.mcgill.ca) and UUֱ Password to access most central IT services including: myUUֱ, myCourses, email, wireless, and Virtual Private Network (VPN).

For some systems, such as uPrint, you may sign in using your UUֱ Short Username, i.e., the first letter of your first name + first five letters of your last name, usually followed by a number (e.g., jsmith5).

To find out your UUֱ Username and Short Username, and to create or reset your UUֱ Password:

  1. Log in to Minerva www.mcgill.ca/minerva (using your 9-digit UUֱ ID number and your 6-character PIN).
  2. Go to Personal Menu > Password for UUֱ Username.
  3. Follow the onscreen instructions.

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myUUֱ (the University portal)

myUUֱ (the University portal)

myUUֱ is the central access point where you:

  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the UUֱ Library Catalogue.
  • Keep abreast of the latest UUֱ news.

Click myUUֱ at the top of the UUֱ home page (www.mcgill.ca) or through the UUֱ Quick Links, and sign in using your UUֱ Username and UUֱ Password.

Browser Compatibility

Browser Compatibility

myUUֱ currently supports the latest versions of the following browsers:

  • Internet Explorer (IE) (Windows)
  • Firefox (Mozilla) (Windows/Macintosh)

myCourses

myCourses

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Many of your courses will have online materials or activities such as assignments and readings, syllabuses, project guidelines, discussion forums, calendars, etc.

Access your online course content via the myCourses link within the myUUֱ portal.

  • Verify your browser settings using the System Check utility at the top-right corner of the page.
  • Watch and access help documentation from the IT Knowledge Base.

Find more information on myCourses for students at: www.mcgill.ca/it.

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Email

Email

Your UUֱ Email Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the University's official means of email communication with you. For information on the policy, see E-mail Communications with Students at www.mcgill.ca/secretariat/policies/informationtechnology. Access your email at or through the myUUֱ portal using your UUֱ Username and UUֱ Password. View your UUֱ Username, UUֱ Email Address and set up your UUֱ Password on the Minerva Personal Menu.

Online Student Directory

Online Student Directory

You can opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Getting Connected

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You will need to use your UUֱ Username and UUֱ Password to access the services listed below. You can find more details on these services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus and also on the inter-campus shuttle buses, through the UUֱ Wireless network. Log in to the Wireless network using your UUֱ Username and UUֱ Password.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP), you need to establish a VPN connection to access UUֱ restricted sites and resources (e.g., Library databases). Connect by VPN using your UUֱ Username and UUֱ Password. For instructions on setting up a VPN connection, search the IT Knowledge Base at www.mcgill.ca/it.

UUֱ Residences Telecommunications: For students living in UUֱ Residences and UUֱ Off-Campus Residences, there is REZ Voice and Data service (wired and wireless). For more information search the IT Knowledge Base at www.mcgill.ca/it.

Computer Labs: Many faculties and departments offer their students computer labs. For lab locations, computer availability, and software/peripheral availability, see .

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Safe Computing

Safe Computing

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Free antivirus software: Download free antivirus software to protect your computer at .
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Tips for keeping information secure: Read about steps you can take to protect your data and identity at www.mcgill.ca/it/information-security.

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Set Up Your Security Questions in myUUֱ

Set Up Your Security Questions in myUUֱ

Setting up your security questions and answers for your UUֱ Password allows you to use the Forgot Password? link found on several UUֱ applications, in case you forget it.

Once you have set up your UUֱ Password in Minerva, log in to myUUֱ () and click the link in the UUֱ Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at .

UUֱ IT Knowledge Base: Search the IT Knowledge Base at for setup instructions and answers to commonly asked questions about IT.

Getting Help?

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at www.mcgill.ca/it/get-started-it/need-help, or check phone and walk-in support hours at www.mcgill.ca/it.

Programs, Courses and University Regulations—2012-2013 (last updated Jan. 29, 2013) (disclaimer)
Programs, Courses and University Regulations—2012-2013 (last updated Jan. 29, 2013) (disclaimer)
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